Alex Morris

Support Escalation Engineer

Microsoft

“I solve the very difficult issues for Microsoft customers in the cloud.”

MY WORK LIFE:

Support Escalation Engineer

foundation interest 1 interest 2

My work allows me to combine the foundation of PROBLEM-SOLVING and the interests of TECHNOLOGY and ENGINEERING.


DAY IN AND DAY OUT

I get to learn and share talents with my team to help solve issues. A great day is when I can make a customer happy by resolving their issues quickly while providing a great customer service experience.

Typical day involves working with customers to solve the issue, attending training and meetings, helping and getting help from peers, and always learning and improving skills.

SKILLS, TRAINING, OR EXPERIENCE NEEDED

Everything I work with in my job is easily searchable on the web through various training that Microsoft and other sites provide.

College degree helps, but putting in the hard work to actually learn and understand the theories of computer software engineering.

I would highly recommend working on your communication skills with working in a support role as well.

EDUCATION TO GET HERE:

Support Escalation Engineer

I RECOMMEND COMPLETING:

  • High School
  • Undergraduate - Computer and Information Sciences, Other

What I studied STRONGLY RELATES to my work...

MY EDUCATION

  • High School -
  • Undergraduate - Gardner-Webb University, Computer and Information Sciences, Other

SOME HELPFUL FIRST STEPS FOR SOMEONE IN HIGH SCHOOL

Apps and Games are fun to play, but I find it fun to figure out how they are designed and how they work. Join in free Beta testing for various software and become active with reporting bugs and finding issues with code. I have seen friends get paying jobs by being involved in the development in an open beta.

Support engineers like to figure out how things work from a high level to the code level.

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